Refund Policy

1. Scope

This Refund Policy applies to purchases made through EduPlatform (also referred to as "we," "our," or "us"), including school subscription plans (Starter, Professional, Enterprise), Teacher Kofi tutoring plans, and NFC hardware orders (cards, terminals, and USB readers).

2. School Subscription Plans

School plans are billed per school term in Ghana Cedis by mobile money or card. Each payment covers one term; renew before your current term ends to keep Pro features running into the next term. If you do not renew, your school moves to the free Starter plan after a 14-day grace window — none of your data is deleted, and renewing restores Pro access immediately.

• You may cancel anytime; access continues until the end of the current term.
• Unused portions of a current term are not refunded after the term has started.
• If you were charged by mistake or charged twice, we will refund the full duplicate amount on request.
• Verified billing errors are corrected or refunded within 7 business days.

3. Teacher Kofi Plans

Teacher Kofi plans are billed monthly in US Dollars and are sold separately from school plans.

• Plans may be cancelled at any time from your account.
• Unused portions of a current billing period are not refunded after the period has started.
• Duplicate or erroneous charges are fully refunded on request.

4. NFC Cards & Hardware Orders

NFC cards, card terminals, and USB readers are ordered directly from EduPlatform. Because cards and terminals are supplied in bulk and may be encoded with your school's details, the following terms apply:

• Unopened, unencoded items may be returned within 14 days of delivery for a refund after inspection, excluding any delivery charges.
• Encoded cards (cards that have been written with student or staff data) are custom items and are not returnable unless faulty.
• Items received damaged or defective will be replaced or refunded free of charge.
• Cash refunds are returned to the original payment method, or credited to your school wallet where a payment method is unavailable.

5. How to Request a Refund

To request a refund, contact us with your order or subscription reference:

We aim to respond within 2 business days and to process approved refunds within 7 business days.

6. Contact

If you have any questions about this Refund Policy, contact us via email at [email protected] or on WhatsApp at +44 7735 310744.

7. Changes to This Policy

We may update this Refund Policy from time to time. Significant changes will be reflected here and, where possible, notified to you. Continued use of the service after changes constitutes acceptance of the updated policy.